Case Studies

NetSuite SuiteBilling: Rapid Resource Solution for a Mission-Critical Implementation

A leading NetSuite customer found themselves in a difficult position when a key internal team member left midway through the critical implementation of the NetSuite SuiteBilling module.

The Client

A leading NetSuite customer found themselves in a difficult position when a key internal team member left midway through the critical implementation of the NetSuite SuiteBilling module. The complexity of their system required specialist knowledge, and the timing threatened to derail their project.

The Challenge

We worked closely with the client to clarify the scale of the challenge. With only 114 SuiteBilling specialists available across the US, finding the right person with the necessary expertise was never going to be straightforward.

To resolve the issue, we presented three practical options:

Access our specialist network: We offered access to our extensive pool, covering 97% of SuiteBilling experts in the US, to identify someone available for onsite work.
Alternative skillsets: We proposed candidates with experience in comparable billing solutions, such as ZAB and 360 Billing, who could step in and deliver the project successfully.
Consulting partnership: We recommended a trusted consulting firm, with whom we have a strong partnership, able to deliver the project at an exclusive discounted rate.

The Solution

The client chose to leverage our specialist network. We quickly introduced five highly qualified candidates for consideration. All five were interviewed, and within just 14 days, the client secured the expertise needed to keep their SuiteBilling implementation on track.

The Outcome

By acting quickly and drawing on our deep industry connections, we enabled the client to continue their project without delay. The successful placement ensured continuity for the NetSuite SuiteBilling rollout, supporting the client’s business objectives and minimising disruption.

Our achievements

In the last five years, we’ve facilitated 2,500+ interviews to solve more than 400 hiring issues.

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